Business Process Outsourcing (BPO) ContactPoint 360, celebrated the opening of its latest facility in Skyrise 4, IT Park, Cebu City, on February 22, 2024.
The new site is equipped with cutting-edge contact center technology, emphasizing ContactPoint 360’s commitment to leveraging a data-driven approach and a mature workforce to optimize business processes for its diverse clientele across various industries.
Prospective employees are encouraged to visit the Recruitment Hub located on the ground floor of Skyrise 4, where ContactPoint 360 is looking to expand its team and continue its mission of enhancing customer experiences through innovative solutions.
ContactPoint 360, headquartered in Toronto, Canada, stands at the forefront of the BPO industry, providing comprehensive customer experience and support outsourcing solutions.
Founded with a vision to revolutionize customer service, the company has grown significantly, establishing a global presence with sites across North America, South America, and Asia.
The company’s services range from traditional voice support to digital customer engagement, including social media management, live chat, and email support.
ContactPoint 360 prides itself on its ability to blend advanced technology with human empathy, ensuring that every customer interaction is personalized and effective.
At the core of ContactPoint 360’s operations is its commitment to innovation and excellence. The company employs a data-driven approach to decision-making, allowing for the optimization of business processes and the delivery of superior customer experiences.
Moreover, ContactPoint 360 is dedicated to the professional development of its workforce, offering continuous training and advancement opportunities to its employees.
The opening of the new site in Cebu City is part of ContactPoint 360’s strategic expansion plan, aiming to tap into the rich talent pool in the Philippines and further enhance its service delivery capabilities.
With this expansion, ContactPoint 360 continues to strengthen its position as a leader in the BPO industry, committed to setting new standards in customer service and operational excellence.
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